Cancellation Policy

We're a one-operator business. When you book a trailer, that time slot is held just for you — which means a last-minute cancellation costs us a day we can't fill. This policy is the same fair-but-firm schedule used by most local service businesses.

1. Cancellation schedule

The fee depends on how much notice we get before the scheduled delivery time.

The "scheduled delivery" time is the start of the delivery window on your booking confirmation — for example, if your window is 8 AM Tuesday, your 24-hour mark is 8 AM Monday.

2. How to cancel or reschedule

Fastest is text or call:

• Text or call: 727-248-0345 (this is Matt directly, not a call center)
• Email: [email protected]
• Reply to your booking confirmation email

Your cancellation is effective when we acknowledge it — usually within an hour during business hours (Mon–Sat 7 AM – 7 PM). If you can't reach us, leave a voicemail or send a text with timestamp. The timestamp is what we use to determine which fee tier applies.

3. Rescheduling counts the same as cancelling

If you ask to move your job to a different day and we can accommodate it, that's a reschedule, not a cancellation — no fee. If the new date doesn't work for either of us and we end up cancelling the job altogether, the cancellation schedule above applies based on the timing of your original request.

4. Weather, safety, and emergencies

Florida weather is what it is. If a hurricane, tropical storm, severe thunderstorm warning, or other unsafe condition makes delivery impractical:

• We may delay or reschedule your delivery — no fees, no charge, we'll text you proactively.
• You may cancel or reschedule due to a documented emergency (medical, family, evacuation order) without penalty. Just let us know.

Safety always overrides the schedule. If you're not comfortable having us drop a trailer in a thunderstorm, say so and we'll wait. Same goes for us.

5. What if WE cancel?

If we cancel your booking for any reason (truck breakdown, schedule conflict, etc.):

• We notify you as soon as possible.
• Any deposit or hold is released immediately.
• We offer to reschedule at the next available slot at no fee penalty.
• If we cancel within 24 hours of your delivery and we can't reschedule to a date that works for you, we'll credit you 10% off a future booking as an apology.

6. Refunds

If you've already paid and a refund is due, we process it within 3 business days via the original payment method (Stripe or Square). Funds typically reach your account within 5–10 business days depending on your bank.

7. No-show fee details

A "no-show" or "refused delivery" means we arrive at the scheduled location and window, and one of the following happens:

• No one is present and we have no instructions for where to drop the trailer.
• The location is inaccessible (gate locked, vehicles blocking, surface not approved by Customer).
• The Customer refuses delivery at the door for a non-emergency reason.
• The Customer is unreachable by phone, text, or email at the scheduled time.

We document arrival with a timestamped photo at the delivery location. The full service fee applies in these cases because the slot, the fuel, and the trip have already been committed.